Contact information
Contact Us
We’re here to help.
Whether you have a question about Elemntl Labs Ox Bile, need help with an order, want assistance with a return, or simply want to share your experience, our support team would love to hear from you.
Track Your Order
Wondering where your package is?
You can check the real-time status of your delivery 24/7 using our order tracking page.
Simply enter your tracking number here:
Track Your Order:
https://elemntllabs.com/apps/track123
Please allow up to 48 hours after your order has shipped for tracking information to become active in the carrier’s system.
Get In Touch
If you still need assistance, please contact us using the method most convenient for you.
Send us a message directly at:
To help us assist you faster, please include your order number in the subject line if your message is about an existing order.
Example subject line:
Order #1234 - Shipping Question
Contact Form
You can also fill out the contact form below, and your message will be routed directly to our support team.
Please include as much detail as possible so we can help you quickly.
Customer Support Hours
Our support team operates out of Australia and is available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM AEST
Saturday and Sunday: Closed
Expected Response Time
We aim to respond to all enquiries within 48 hours during regular business hours.
During high-volume periods, holidays, product launches or major sales events, response times may be slightly longer.
We appreciate your patience and will get back to you as soon as possible.
Returns, Refunds and Damaged Orders
For return or refund requests, please email us at:
Please include:
- Your full name
- Your order number
- The reason for your request
- Photos of the product or packaging if your item arrived damaged
This helps our team review your request and provide the correct next steps.
Legal or Formal Inquiries
Our physical mailing address for formal or legal inquiries is available upon request.
For all inquiries, please contact: